Amazon SP-API Service Statement

Dear Amazon Seller, facing the ever-evolving challenges of cross-border e-commerce, are you in urgent need of a powerful and intelligent tool to simplify complex operations and enhance core competitiveness? We are here precisely for this purpose, launching a revolutionary intelligent operational solution to help you navigate and thrive on the Amazon platform.

Developer Application and Service Overview

This application, leveraging Amazon SP-API, offers the following core functionalities, dedicated to helping Amazon sellers enhance operational efficiency and optimize sales performance:

• Smart Order Fulfillment and Self-Shipment Management: One of the core highlights of this platform is its exceptional smart order fulfillment capability. We can securely and efficiently retrieve your Amazon order details, including critical Personally Identifiable Information (PII) such as buyer names, shipping addresses, and contact phone numbers. This PII will be strictly used to automatically generate logistics-compliant shipping labels and seamlessly integrate with your selected shipping partners, while simultaneously updating shipping statuses on Amazon in real-time. This feature significantly reduces manual processing burdens, markedly boosts shipping speed and accuracy, thereby optimizing buyer experience and lowering fulfillment error rates.
• AI-Powered Inventory and Product Optimization: Leveraging advanced AI algorithms, this application can deeply analyze your sales data, accurately forecast market demand, and intelligently suggest optimal replenishment quantities and timings. This helps you effectively avoid sales losses due to stockouts and additional costs incurred by inventory overstocking. Furthermore, the platform provides intuitive product information management and bulk editing features, ensuring your products remain competitive on Amazon.
• Advanced Data Insights and Strategic Decision Support: We provide multi-dimensional, visualized data reports. Through AI-driven in-depth analysis of key metrics such as sales revenue, traffic, advertising performance, and profit margins, this application can help you uncover market trends, identify operational bottlenecks, and offer actionable intelligent recommendations, assisting you in formulating scientific strategies and continuously improving profitability.
• Full Compatibility with Amazon Ecosystem: This application fully supports both Amazon Seller Fulfilled (FBM / Seller Fulfilled) and Fulfillment by Amazon (FBA) models, and uses Amazon Seller Central as a unified entry point, simplifying your multi-channel management.

Pricing and Service Scope: Permanently Free for Amazon Sellers!

We firmly believe that efficient operational tools should not become an additional burden for sellers. As an Amazon Public Developer, we commit that this application will provide all API services and functionalities permanently free of charge to all Amazon sellers, with no hidden fees or subscription requirements. Our mission is purely to empower sellers, helping you effortlessly manage operational challenges and achieve sustained growth.

Data Management and Policy Commitment

Our commitment to data security and user privacy is rooted in strict adherence to Amazon's policies. We solemnly declare that this application fully complies with the core terms of Amazon's Acceptable Use Policy (AUP):

• Transparent Operations (AUP Sections 2.2 & 2.4): When accessing Amazon data, we always transparently disclose its content and purpose. If artificial intelligence models are involved in analysis or decision-making, we will clearly explain the model's purpose, data sources, calculation methods, and data timeliness to ensure users have a clear understanding of our services.
• Compliance First (AUP Section 2.5): We strictly comply with all applicable laws and regulations, including but not limited to the General Data Protection Regulation (GDPR) of the European Union and China's Cybersecurity Law, ensuring that all data processing is lawful and compliant.
• Data Minimization (AUP Section 3.8): We only collect Amazon data strictly necessary for the application's functionality. We will never acquire any information beyond this scope, minimizing the impact on user privacy.
• Strict Data Segregation (AUP Section 4.4): We strictly prohibit the aggregation of data obtained through Amazon SP-API across authorized user businesses or client scopes, and we will not provide or sell this data to any third party (including competitors). We ensure that data is used solely to serve the authorized user's own business, safeguarding data subjects' legitimate rights and trade secrets.
• Maintaining Amazon Insights Confidentiality (AUP Section 4.5): We will not promote, publish, or share any Amazon business insights obtained from the SP-API, nor will we use these insights for our own business operations or decisions, firmly upholding the confidentiality and integrity of Amazon's data.

Data Security Measures

To safeguard your data, we implement multi-layered, comprehensive technical and management measures:

• Data Encryption in Transit and at Rest: All Amazon data (including PII) is protected by industry-leading encryption technologies (e.g., AES-256) during transmission and storage. Data is stored in highly secure cloud environments, effectively preventing unauthorized access.
• Strict Access Control: We implement the principle of least privilege, Multi-Factor Authentication (MFA), and audit logging to ensure strict control over data access permissions. Only authorized personnel access data on a "need-to-know" basis.
• Data Classification and Regular Management: Data is classified and tiered, with differentiated protection measures applied based on sensitivity. Regular review and purging ensure data accuracy and integrity.
• Data Backup and Disaster Recovery: Amazon information is regularly encrypted and backed up, securely stored in cold storage services to prevent data loss or corruption.
• Comprehensive Security Incident Response: We have robust vulnerability management, real-time monitoring, threat detection mechanisms, and an incident response plan. In the event of a security incident, we will immediately initiate the response process and notify Amazon within 24 hours as required (to sp-api-security@amazon.com).

PII Retention and Deletion Policy

PII (Personally Identifiable Information) is collected and retained solely for order fulfillment purposes. In accordance with Amazon's data protection policy, PII will be securely deleted within 30 days after order delivery. If longer retention is legally mandated, the data will be encrypted and securely cold-stored, with access strictly limited to what is legally permissible.

Contact Us

If you have any questions about this application, please feel free to contact us via the contact information on our official website. We look forward to working with you to foster the prosperity of the Amazon seller community and help you achieve greater success in cross-border e-commerce.